Shipping and Returns

 

Shipping & Returns – Because Every Groke Package is Packed with Love

Order Confirmation

Once your order's placed, you’ll receive a confirmation email faster than a Labrador spots a snack. Keep this email safe - it’s your digital receipt (and your proof that treats are en route!).

Who Delivers the Groke Goodies?

We partner with a range of trusted delivery carriers including Australia Post, Aramex, Allied Express, Couriers Please, and more. For in-stock items, we dispatch your order within 1–2 business days of payment being verified. If there’s a delay or stock hiccup, we’ll let you know - transparency is our jam.

Estimated delivery: 5–10 business days after dispatch.
(Remote? Add a couple of extra tail wags to that timeline.)

Shipping Costs – Let’s Break It Down

Australia

Subscribers:
Standard shipping is completely free - because loyalty deserves perks.

One-off Purchases:

  • Standard Shipping:

    • Free for orders over $100

    • $10 flat rate for smaller orders

    • ETA: 5–10 business days from dispatch

  • Express Shipping (Metro Areas Only):

    • $15 flat rate

    • ETA: 1–4 business days from dispatch

International

  • Standard International Shipping: $50 AUD (includes tracking)
    Heads up: you’ll be responsible for customs duties, taxes, and any other country-specific charges.

Delivery Details & Signature

No signature? No worries. Your order will be left in a safe spot at your address. Once the courier marks it delivered, it’s officially in your paws—our responsibility ends here.

If it’s gone walkies, please:

  1. Check around your property.

  2. Ask your neighbours (the human ones, not the curious corgis next door).

  3. Contact the carrier with your tracking number.

Still stuck? We’re here. Email connect@grokepet.com.au or hit up our live chat.

Out of Stock? Here’s the Deal

If an item is out of stock when you try to order, we’ll let you know right away. If we run out after your purchase, you can either:

  • Wait patiently like a golden retriever at dinner time, or

  • Request a full refund - easy.

Subscriptions – Manage with Ease

You can manage your subscription anytime using the link in your welcome email, or by logging into your account on our site. It’s as easy as a tail wag.

Returns & Refunds

Australia

We offer a 90-Day Money-Back Guarantee.
If your dog isn’t delighted (or you’re not impressed), we’ll refund you—no judgment, no hassle.

International

Same deal! Returns must be sent back within 90 days, subject to our refund policy.

Important Note:
Return postage is on you. Make sure to track your parcel - we can’t be held responsible for lost return packages.

Still Need Help?

We’ve got your back.
Email us anytime at connect@grokepet.com.au or hop onto our chat.

🐾 Why This Matters

At Groke Pet, we’re not just selling supplements—we’re building a community of empowered, informed, and joyfully obsessed pet parents. Every delivery, refund, and subscription is handled with care because we know your pet is family. And we treat them like royalty.